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The Definitve Guide to Unified Communications in the Cloud

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Special Report: The Definitive Guide to Unified Communications in the Cloud A Cloud-Based Transformation Unified communications technology is transforming the way employees communicate, share insights and get their work done. W ith the emergence of IT "megatrends" — the growth of mobile devices and applications, big data and analytics, social networking as a business tool and cloud computing — organizations have a greater opportunity to leverage technology for business benefit. And yet, a basic challenge remains for getting the most out of information resources and using IT to increase productivity: Many people still have a hard time communicating with each other and collaborating on projects in real time, particularly when they are located in different places. It doesn't have to be that way. Unified communications (UC) technology is transforming the way employees communicate, share insights and get their work done by making it easier to reach people regardless of where they are or what types of devices they're using. And many enterprises are already leveraging UC and seeing benefits. According to recent UBM Tech research of 331 IT and business professionals in North America, commissioned by Mitel, 43 percent of the organizations surveyed are currently using UC solutions. An additional 35 percent are planning to implement UC at some time in the future. The benefits companies have seen from using UC include cost savings (51%); improved employee productivity (50%); enhanced collaboration and communications (49%); the ability to offer staff flexible working options such as working from home and/or flexible hours (32%); and the ability to access critical applications from anywhere (27%). Making UC even more appealing for many organizations is the availability of cloudbased UC services. Nearly all (93%) of the organizations surveyed by UBM are using some type of cloud computing services or planning to do so in the future. And while only 10 percent of the organizations surveyed have moved their UC capabilities into the cloud, 41 percent say they're planning to move UC to the cloud in the future. Those that have already launched UC-inthe-cloud initiatives or plan to do so report actual or expected benefits such as cost savings, increased flexibility, easier and faster deployment of solutions, increased ability to support mobile devices with UC, increased scalability, and improved reliability and availability of solutions. Browse the sections of this eBook to learn: · The basic capabilities of UC in the cloud · How companies can make the business case for cloud-based UC · he effect of UC on customer service and business T continuity · The impact of UC on business · Solutions available on the market 2 ,

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