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The Definitve Guide to Unified Communications in the Cloud

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Special Report: The Definitive Guide to Unified Communications in the Cloud a Web browser as if it were a single platform solution. The voice platform operates across any data infrastructure and has embedded support for open networking standards, including SIP, QSIG and DPNSS. This lets organizations network their UC environments to legacy phone systems as part of ongoing migration activity. Mitel's solution can integrate with third-party business applications to deliver the kinds of choices organizations need when creating a communications environment that supports the needs of users for years to come. COLLABORATION The MiCloud collaboration environment includes the Mitel collaboration client, which is available for any desktop or mobile device. Users can choose to collaborate through: · oice, video or secure instant V messaging to deliver benefits such as access to a corporate directory with presence and availability · Visual voicemail, which allows users to see a list of their voicemails, identify important messages and reply in priority order · nstant messaging, which provides a I secure enterprise solution operating across office and mobile workers · Softphone, which lets mobile users make calls with a softphone over a Wi-Fi or 3G network instead of using cellular minutes. providing information on position in a queue or presenting the opportunity for a callback CONTACT CENTERS · rovide self-service options via P The third component of MiCloud is a contact interactive voice response and integration center solution that's designed for contact with CRM databases. centers of any size. Providing excellent Mitel's cloud-based offerings provide deep service that nurtures customer relationships integration with VMware, the most broadinvolves more than managing call-handling ly deployed virtualization technology. This times and abandon rates. For optimal perintegration is an enabler for UC in the cloud. formance, companies need to: Mitel offers all the functionality and features · erve customers in the medium of S of its UC solutions delivered as a complete their choice, whether that's phone, package of virtual appliances that can be email, text, Web chat or social media deployed alongside other virtual applica· anage customer expectations by M tions in VMware-enabled data centers. p 15

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