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The Definitve Guide to Unified Communications in the Cloud

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Special Report: The Definitive Guide to Unified Communications in the Cloud Unified Communications in the Cloud: A Tech Primer B usinesses today need to excel at communications and collaboration — otherwise, they risk missing out on potential growth opportunities and will likely fall behind their competitors. As Mitel chief technology officer Jim Davies said in a recent interview, "the important factor is the flow of knowledge, whether from customers, your research organization or the marketing organization. That flow of information has the power to change the direction of your company, so organizations need the ability to very quickly transfer information." UC BENEFITS ABOUND Cloud-based unified communications can provide that rapid flow of information. UC solutions allow organizations to improve collaboration as well as increase worker productivity and enhance customer service. They provide a means for users to constantly keep in touch with others, regardless of where they're working from or which device via the interface of choice, whether it is they're using. email or UC or telephone. In general, UC comprises six key · obility. A particularly important feature M components and capabilities: of UC today — given the rapid growth of · Collaboration. UC systems should allow the mobile workforce and bring-your-ownusers to collaborate with each other in device trend — is support for mobile techvarious ways, including one-on-one or mulnology. This lets users access features tiparty audio, video and Web conferencing with desktop or application sharing, and instant messaging. · resence. This capability lets users manP age their availability and make better communication decisions. They can see who's available and choose the most appropriate communication medium, saving time. For example, users who see that the person they're trying to reach is on the phone can send an instant message. · nified messaging. UC offerings can inU clude unified messaging, which is integrated voicemail, fax, email, instant messaging and other electronic media used for messaging users. Messages can be retrieved 3 ,

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